Refund & Cancellation Policy

Inspection orders · part of the Terms of Service

The short version.

Cancel free up to 24 hours before your appointment’s start time (Pacific Time) and you get a full refund. Carify does not reschedule appointments — if you need a different time, cancel and place a new order. Inside 24 hours, the inspection fee is earned and is not refunded — we have already committed the slot and dispatched an independent inspector we still have to pay. If we cancel, you get a full refund.

This Refund & Cancellation Policy applies to Carify inspection orders. It is part of, and subject to, the Terms of Service.

1. Cancelling more than 24 hours before your appointment

You may cancel an inspection order at any time up to twenty-four (24) hours before the scheduled start time of your appointment, and you receive a full refund of the inspection fee.

Carify does not offer rescheduling. An order is placed for one specific appointment. If you need a different date, time, or location, cancel the order under this Section and place a new order for the time you want; if you cancel more than twenty-four (24) hours before the start time, the original fee is refunded in full, so there is no additional cost to you.

All times are Pacific Time. Example: for an appointment scheduled at 3:00 p.m. on August 15, the deadline to cancel is 3:00 p.m. on August 14.

To cancel, contact Carify at official@carify.info or through your account.

2. Within 24 hours of your appointment

Once you are within twenty-four (24) hours of the scheduled start time, the inspection fee is earned and is non-refundable. By that point Carify has committed the appointment slot and dispatched an independent inspector, and Carify remains obligated to pay that inspector for the trip whether or not the inspection takes place. This applies whether you cancel, do not appear, or simply do not proceed.

Carify may, as a courtesy and at its sole discretion, apply the fee as a credit toward one future inspection order. Any such courtesy is granted case by case, is not a right, is not a rescheduling of the cancelled appointment, and does not change this Policy.

If you place an order less than twenty-four (24) hours before the requested appointment time, the inspection fee is non-refundable from the time the order is placed. This is disclosed to you at checkout before payment.

3. If the inspection cannot be performed at the appointment

The inspection fee is non-refundable if, at the scheduled appointment, the inspection cannot be performed for a reason not attributable to Carify. This includes, without limitation: the vehicle is not present, not accessible, or not at the address you provided; the seller, dealer, or other person in control of the vehicle does not appear, cannot be reached, or refuses the inspection; the vehicle cannot be started or safely operated to the extent needed for the inspection; or the inspector is otherwise denied access.

You are responsible for confirming with the seller or dealer that the vehicle will be present and available at the scheduled time.

4. If Carify cancels

If Carify or the assigned inspector cancels, does not appear, or is unable to perform the inspection, you receive a full refund of the inspection fee, and you may place a new order for another time at any time. The same applies if Carify cancels because weather, safety, or other conditions make the inspection unsafe or impracticable. Section 2 does not apply to a cancellation by Carify.

5. After the inspection is performed

Once the inspection has been performed, the inspection fee is earned and is non-refundable, because the service has been delivered. You still receive your report.

6. The 30-Day Inspection Accuracy Guarantee

The Inspection Accuracy Guarantee is separate from cancellation refunds of the inspection fee and is governed by its own Terms and Conditions. If a Grade-A report missed a covered catastrophe, that Guarantee refunds your inspection fee, and Carify pays the refund within 10 business days of approval.

7. Dealer (prepaid) orders

Dealer prepaid, per-vehicle orders follow the Dealer Agreement. Dealers shall not initiate chargebacks for completed inspections.

8. How refunds are issued

• Approved refunds are returned to the original payment method via Stripe, typically within 10 business days.
• Please contact Carify before initiating a chargeback so Carify can resolve the issue directly.

9. Contact

Carify, Inc., 3680 Wilshire Blvd, Ste P04 - 1224, Los Angeles, CA 90010, official@carify.info.